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Terms & Conditions

1. Definitions

  • “The Company”, “We”, “Us”: DCP Exhibitions Ltd, trading as Counter Hire.

  • “The Customer”, “You”, “Your”: The person, firm, or company hiring the Goods.

  • “The Goods”: The exhibition counter(s) and any other items hired to the Customer.

  • “The Hire Period”: The duration from the agreed delivery date to the agreed collection date.

  • “The Contract”: The agreement formed by the Company’s acceptance of the Customer’s order.

2. Basis of Contract

These Terms and Conditions form the basis of the contract between the Company and the Customer. No variation of these Terms shall be effective unless agreed in writing by the Company.

3. Quotations, Orders & Pricing

  • All quotations are valid for 30 days and are based on the information provided by the Customer.

  • A binding contract is formed once the Company provides written confirmation of the order.

  • All prices are quoted exclusive of VAT, delivery, and collection, which will be itemised on your final invoice.

4. Delivery, Collection & Site Access

  • The Customer is responsible for providing accurate delivery and collection details, including full venue address, stand number, and specific move-in/move-out times.

  • The Customer must ensure the Company’s personnel have full and safe access to the site at the agreed times. Failure to provide access may result in additional charges for aborted deliveries or re-scheduling.

  • The Goods will be delivered and collected by the Company. The Customer is not permitted to transport the Goods.

5. Customer’s Responsibilities
During the Hire Period, the Customer is responsible for:

  • Care of the Goods: Ensuring the Goods are kept safe, secure, and protected from damage, theft, or weather.

  • Proper Use: Using the Goods in a proper and reasonable manner for their intended purpose.

  • No Alterations: Not altering, repairing, or modifying the Goods in any way.

  • Onward Hiring: Not sub-hiring, selling, or parting with possession of the Goods.

6. Loss or Damage

  • The Customer will be charged for any repair or replacement necessitated by damage, loss, or theft of the Goods during the Hire Period.

  • Replacement charges will be based on the current replacement cost of the Goods.

  • The Company accepts no liability for any damage to the Customer’s property caused during the delivery or collection of the Goods, where such damage is not a result of the Company’s negligence.

7. Cancellation

  • If the Customer cancels the order more than 30 days before the delivery date, any deposit paid will be forfeited.

  • If the Customer cancels the order within 30 days of the delivery date, the full hire charge will be payable.

8. Liability

  • The Company will not be liable for any indirect or consequential loss, including but not limited to loss of profits, business, or opportunity.

  • The Company’s total liability shall in no circumstances exceed the total hire charge paid by the Customer.

9. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to war, fire, adverse weather, strikes, or transport disruptions.

10. Governing Law
This contract shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.